Complaining and Giving Istruction
What are complaints???
Complaints
are expressions of "displeasure or annoyance" in response to an
action that is seen by the speaker as unfavorable. Suppose you want to complain
about the pizza you have just ordered because it's too salty, what are the
expressions needed to express and respond to complaints?
Complaining:
Here
are expressions you can use when complaining:
- I have a complaint to make. ...
- Sorry to bother you but...
- I'm sorry to say this but...
- I'm afraid I've got a complaint about...
- I'm afraid there is a slight problem with...
- Excuse me but there is a problem about...
- I want to complain about...
- I'm angry about...
- I want to complain about …
- Oh my good (goodness)!
- (Well,) this is the most unsatisfactory.
- (I’m afraid) … it just isn’t good enough.
- Why did you do that?
- You should have told me before!
- I’m sorry to say this, but
- (Honestly!) I’m fed up with …
- Did you do it on purpose!
- Sorry.
- I’m so sorry.
- Well, it is good for you to …
- It’s not my fault.
Examples:
I have a complaint to make.
|
Your pizza
is just too salty.
|
I'm sorry to say this but
|
your food is
inedible.
|
1. I'm afraid I've got a complaint
about your child.He's too noisy .
2. I'm afraid there is a slight problem with the service in this hotel. 3.Excuse me but you are standing on my foot. 4. I want to complain about the noise you are making. 5. I'm angry about the way you treat me. |
|
Responding to complaints
Positive response to complaints:
- I'm so sorry, but this will never occur / happen again.
- I'm sorry, we promise never to do the same mistake again.
- I'm really sorry; we'll do our utmost/best not to do the same mistake again.
Negative response to complaints:
- Sorry there is nothing we can do about it.
- I'm afraid, there isn't much we can do about it.
- We are sorry but the food is just alright.
Example
dialog of Complaining :
Zahra : Oh, I must study
hard tonight.
Mother : Will you have any test tomorrow?
Zahra : Yeah! Two tests! Math and chemistry!
Mother : Really?
Zahra : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra : You’re right, Mom.
Mother : Will you have any test tomorrow?
Zahra : Yeah! Two tests! Math and chemistry!
Mother : Really?
Zahra : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra : You’re right, Mom.
What is Giving Instruction???
Giving
Instruction is an expression that is used in order that other person does what
we instruct or request.
A Giving
Instructions essay is an essay in which you explain how to do
something. One is often required to explain how to do something in
writing. Essays explaining how to conduct an experiment, how to set up a
campsite, how to get a passport, how to train for a marathon, are all Giving
Instructions essays.
Asking
for Instructions
§ How do you (do this)?
§ How do I . . . ?
§ What is the best way to . . . ?
§ How do I go about it?
§ What do you suggest?
§ How do you suggest I proceed?
§ What is the first step?
Sequencing
§ First, (you) . . .
§ Then, (you) . . .
§ Next, (you) . . .
§ Lastly, (you) . . .
Starting out
§ Before you begin, (you should . . .)
§ The first thing you do is . . . .
§ I would start by . . .
§ The best place to begin is . . .
§ To begin with,
Continuing
§ The next step is to . . .
§ The next thing you do is . . .
§ Once you’ve done that, then . . .
§ When you finish that, then . . .
Finishing
§ The last step is . . .
§ The last thing you do is . . .
§ In the end,
§ When you’ve finished,
§ When you’ve completed all the steps.
Without to : - Stand up
- Clean the room
· We use be + adjective, or noun or
adverb
-
Be careful
-
Be on time
· We use the word do not + verb
infinite without to :
-
Do not move!
-
Do not do it!
· We use the word please at beginning
or at the end of an instruction to make it sounds more polite, for :
-
Love me, please.
-
Keep silent, please.
Note : The tense used in giving
instruction is simple present.
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