Complaining and Giving Istruction


What are complaints???
Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable. Suppose you want to complain about the pizza you have just ordered because it's too salty, what are the expressions needed to express and respond to complaints?

Complaining:
Here are expressions you can use when complaining:
  • I have a complaint to make. ...
  • Sorry to bother you but...
  • I'm sorry to say this but...
  • I'm afraid I've got a complaint about...
  • I'm afraid there is a slight problem with...
  • Excuse me but there is a problem about...
  • I want to complain about...
  • I'm angry about...
  • I want to complain about …
  • Oh my good (goodness)!
  •  (Well,) this is the most unsatisfactory.
  • (I’m afraid) … it just isn’t good enough.
  •  Why did you do that?
  • You should have told me before!
  • I’m sorry to say this, but
  • (Honestly!) I’m fed up with …
  • Did you do it on purpose!
  • Sorry.
  • I’m so sorry.
  • Well, it is good for you to …
  • It’s not my fault.

 

 

Examples:


I have a complaint to make.
Your pizza is just too salty.
I'm sorry to say this but
your food is inedible.
1. I'm afraid I've got a complaint about your child.He's too noisy . 
2. I'm afraid there is a slight problem with the service in this hotel.
3.Excuse me but you are standing on my foot.
4. I want to complain about the noise you are making.
5. I'm angry about the way you treat me. 

Responding to complaints

 Positive response to complaints:

  • I'm so sorry, but this will never occur / happen again.
  • I'm sorry, we promise never to do the same mistake again.
  • I'm really sorry; we'll do our utmost/best not to do the same mistake again.

 Negative response to complaints:

  • Sorry there is nothing we can do about it.
  • I'm afraid, there isn't much we can do about it.
  • We are sorry but the food is just alright.

Example dialog of Complaining :
Zahra        : Oh, I must study hard tonight.
Mother      : Will you have any test tomorrow?
Zahra        : Yeah! Two tests! Math and chemistry!
Mother      : Really?
Zahra         : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother       : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra        : You’re right, Mom.


What is Giving Instruction??? 
Giving Instruction is an expression that is used in order that other person does what we instruct or request.
A Giving Instructions essay is an essay in which you explain how to do something.  One is often required to explain how to do something in writing.  Essays explaining how to conduct an experiment, how to set up a campsite, how to get a passport, how to train for a marathon, are all Giving Instructions essays.

Asking for Instructions

§  How do you (do this)?
§  How do I . . . ?
§  What is the best way to . . . ?
§  How do I go about it?
§  What do you suggest?
§  How do you suggest I proceed?
§  What is the first step?
Sequencing
§  First, (you) . . .
§  Then, (you) . . .
§  Next, (you) . . .
§  Lastly, (you) . . .
Starting out
§  Before you begin, (you should . . .)
§  The first thing you do is . . . .
§  I would start by . . .
§  The best place to begin is . . .
§  To begin with,
Continuing
§  After that,
§  The next step is to . . .
§  The next thing you do is . . .
§  Once you’ve done that, then . . .
§  When you finish that, then . . .
Finishing
§  The last step is . . .
§  The last thing you do is . . .
§  In the end,
§  When you’ve finished,
§  When you’ve completed all the steps.

Without to :  - Stand up
- Clean the room

·   We use be + adjective, or noun or adverb
-    Be careful
-    Be on time

·   We use the word do not + verb infinite without to :
-    Do not move!
-    Do not do it!

·   We use the word please at beginning or at the end of an instruction to make it sounds more polite, for :
-    Love me, please.
-    Keep silent, please.

Note : The tense used in giving instruction is simple present.





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